Business Process Outsourcing Services to Streamline Your Operations
Business support for small companies that have outgrown doing everything themselves. A GetFriday assistant takes on admin, customer service, sales follow-up and back-office work, in your tools and to your processes.
Business support services for small and growing businesses
At some point the owner of a growing business becomes its bottleneck. Emails wait for replies, quotes go out late, the CRM falls behind, and the work that would actually grow the business keeps getting pushed to next week.
We give small businesses a trained assistant to take on that recurring work. Since 2005 we've done this for more than 15,000 clients, on flexible plans with no long-term contract.
Startup, owner-operator or established company, the approach is the same: your assistant learns how you already work and fits into it, rather than asking you to change.
Why it gets hard to keep up
The daily jobs don't stop for growth. Emails still need answers, customers still need replies, reports still need preparing, and follow-ups can't wait.
Hiring for each of those isn't realistic for most small businesses. Recruitment takes months, salaries add up, and a new hire needs weeks of training before they're useful.
Business support for small businesses fills that gap. You get trained help for the hours you need, without adding to headcount.
What is business process support?
Business process support means handing a set of regular operational tasks to an outside team: admin, customer service, sales coordination, back-office work.
The work follows your procedures, in your systems.
Over time your assistant becomes part of how the business runs, the person who keeps the routine moving while your team handles the decisions.
Common areas clients hand over:
Solo founders, startups and small companies all use it. Most start with one or two areas and add more once they see how it works.
How GetFriday's business support works
We match you with an assistant based on your industry, time zone and the work you need done. They learn your processes, tools and preferences in the first few weeks, and you get consistent results after that.
An assistant, plus a backup
Every primary assistant has a second assistant trained on your account. If one is off sick or on leave, the work carries on.
ISO 27001 certified
Your business and client data are handled under ISO 27001, an independently audited security standard.
You get reliable help without taking on recruitment, payroll or training yourself.
Business support services we offer
Ten areas we cover, with the tasks involved, the tools we use and the difference it usually makes.
Customer Service Support
Works with
First replies to customers go out in minutes rather than hours.
Sales Support
Works with
Fewer leads go cold between first contact and a signed deal.
Lead Generation Support
Works with
Qualified leads arrive in your pipeline every week.
Operations Support
Works with
Fewer things dropped when work passes between people.
Logistics & Shipping Support
For businesses that store and ship their own stock.
Works with
Late or lost parcels get spotted before the customer has to ask.
Order & Catalog Management Support
The storefront work that happens before an order is shipped.
Works with
Listings stay accurate and competitively priced without anyone checking by hand each day.
Customer Feedback Management
Works with
Reviews get a reply within a day instead of sitting there.
Administrative Support
Works with
Several hours a week back in your diary.
Vendor & Procurement Support
Works with
Fewer purchasing delays holding up the rest of the business.
Dropshipping & Vendor Fulfillment Support
Works with
Each order goes to the right supplier without anyone double-checking.
Tools we work in
There's nothing to migrate. Our assistants use the platforms you already have.
CRM & Sales Tools
Customer Support Tools
Project & Operations Tools
Order & Catalog Management Tools
Logistics & Shipping Tools
Dropshipping & Vendor Fulfillment Tools
Feedback & Reputation Tools
Why businesses outsource support
What clients usually tell us changed:
Lower costs
No recruitment fees, payroll or training budget. You pay for the hours you use.
More time for the work that earns money
Routine tasks go to your assistant, so you and your team can concentrate on sales and clients.
Help that grows and shrinks
Add hours in busy months and reduce them in quiet ones.
Cover for absences
Your backup assistant keeps work moving through holidays, sickness and staff changes.
Room to plan ahead
With the day-to-day covered, there's time to think about where the business is going.
Why choose GetFriday for business support?
GetFriday has provided virtual assistants since 2005, to more than 15,000 clients in over 80 countries.
We're ISO 27001 certified, every assistant has a trained backup, and work is tracked minute by minute in your client portal.
There's no long-term contract.
Clients stay because the work gets done, and many have been with us for years.
How Get Friday helped a client hold on to more policies and get his time back
One of our clients owns an Insurance Solution Agency and sells a range of insurance products and services to his customers. The business kept growing, and renewals became the part he struggled to keep up with.
1. The Client Challenge
Nobody was tracking upcoming renewals or chasing customers about them. So some policyholders simply never got a reminder in time. Policies lapsed, customers got annoyed, and the agency stood to lose recurring revenue. On top of that, the admin pile kept growing, and the client had little time left to bring in new business or talk with the customers he already had.
2. Our Approach
Get Friday started with a 40-hour monthly support package, and the goal was simple: sort out renewals and keep more customers. We kept an eye on the renewal schedule, sent reminders when they were due, and followed up with customers until the renewal was done. That cut down the cancellations caused by missed communication. We also picked up everyday admin and operational tasks along the way.
3. What We Delivered
- End-to-end renewal tracking and reminder management.
- Customer follow-ups to support policy renewals.
- Administrative assistance that reduced internal workload.
- Reliable operational support that integrated seamlessly with the client's business processes.
4. The Results
The client liked what they saw, and they expanded the work with us. They went from 40 to 80 hours a month, added bookkeeping, and gave us more operational and admin responsibilities. That left them free to focus on growing the agency while keeping their customer relationships strong.
| Metric | Before | After | Change |
|---|---|---|---|
| Policy renewal management | Manual and inconsistent | Structured and proactive | Improved efficiency |
| Renewal reminders | Often missed | Sent on time | Better customer retention |
| Risk of policy cancellations | High | Significantly reduced | Protected recurring revenue |
| Administrative workload | Time-consuming | Delegated to Get Friday | More focus on growth |
Got just one job you want done?
Send us the details and we'll come back with an estimate.
Get A Free QuoteGetting started takes about a day
Tell us roughly what you need. We'll handle the rest of the set-up.
Sign Up
Tell us about your business and what you need. We match an assistant to your industry, hours and way of working.
Start handing over work
Send tasks by email, phone or whatever platform you use. Your assistant follows your written processes from day one.
Track and review
See completed tasks and time used in our online portal, and get regular updates from your assistant.
It’s having a remote team handle the routine, behind-the-scenes work that keeps your company running. Instead of drowning in spreadsheets, CRM updates, or doc formatting, we handle those tasks so you can focus on core work.
Any digital, repeatable admin work. That includes: Data entry and online research, CRM cleanup and database management, document formatting and basic bookkeeping support. We don't do physical on-site work or anything requiring legal licensing, but if it can be done over a computer, we can handle it.
Yes. If you have written SOPs, checklists, or loom videos, we follow them step-by-step. If you don't have them documented yet, we can write down the steps as we learn your workflow.
Of course. We work inside your tools, on your schedule, and through your preferred communication channels. Before starting, we lock in access rules, turnaround times, and review steps together.
Definitely. Startups use us to avoid the high cost of full-time hires. We take care of research, scheduling, CRM upkeep, and admin so founders can focus on sales, investors, and product development.
Any company with computer-based admin work. We regularly work with e-commerce brands, real estate firms, recruiters, consultants, software startups, and marketing agencies.
Simple tasks like basic research or data entry can start right away. If your process requires complex software setups or multi-step approvals, onboarding usually takes a few days. Send us your task list and we'll give you a clear timeline.
15,000+ clients in 80+ countries
Amazing experience with the team! Getfriday team have been amazing! Great team to work with, they have off loaded so much and has helped our business with product uploading for our small business. Keep up the great work!
Maya Dahan
Google Review
Great experience working with Get Friday - on top of our tasks and integrated very well. I recommend to businesses or individuals.
Jay Arena
Google Review
Get Friday's support transformed our renewal management process. Their proactive follow-ups helped improve customer retention, reduce policy cancellations, and free up valuable time for business growth.
GetFriday client
An Insurance Solution Agency