Frequently Asked Questions

It usually will take 1 (one) business day to assign a suitable assistant after you complete the signup process. In the event that you want to select someone on your own after talking to a few of our assistants, then it would take a little more time.

On signup, we will be sharing your details to our team lead (supervisor) in the specific time zone you belong to. Remember, we operate through 4 time zones to provide global coverage. The lead will study your brief and match your requirement with a qualified assistant who can be the best fit for your tasks. Once that is done, we will send you the introduction email with your virtual personal assistant's details.

We have an internal mechanism to choose and allot the assistant who would best fit your needs. But if you would like to talk to your assistant or choose one after interviewing a couple of them, that can be arranged. It just would mean more time to spare before you get started.

No, we don't exactly offer a free trial. But we offer a wide range of plans right from PAYG (Pay As You Go) to a 160-hour plan. We encourage people to sign up for a smaller plan to try out our service before settling for a monthly subscription plan. On the business support side, if you have any processes that you want us to assist with and are unsure of the credits of support you would require, then you could opt for a Task-Based Plan (TBP) wherein you can purchase a small block of credits at a specified rate. Upon completion of the purchased credits, if you are happy with the service then you can choose to go for a monthly subscription plan based on the volume of support required per month or the size of the project.

Yes, you would need to provide your credit card details during the sign up process because we work on a prepaid basis. Our invoices are generated at the start of every month based on the plan you have subscribed to and your credit card will be charged accordingly.

There is no minimum lock-in period for our monthly plans and people are free to get in, get out, upgrade or downgrade. That's the flexibility that GetFriday offers you. However, since we need to manage our resource planning and reallocate people, all changes including cancellation would require a 30-day notice period. However our task based / project based plans may have different conditions attached to it.

Our office is located in Bangalore (India). No, we don't have physical offices in other parts of the world. We serve clients virtually and that is our strength. Our office in Bangalore is well equipped with modern infrastructure and security measures to ensure safety of your information. We are also an ISO 27001 certified company so your data is in safe hands.

Usage can be tracked periodically on our online customer portal. Upon completion of the sign up process, you will be provided with necessary login credentials to access the online portal. The online portal gives access to a dashboard that contains the lists of tasks outsourced till date and its respective time logs. If required, your assistant can also provide you the usage details on a daily/weekly/fortnightly basis.

You can reach your assistant through Mail/Chat/Whatsapp/Phone, whatever you are comfortable with. Our assistants are available on any of these communication platforms. 80% of our clients prefer sending their tasks over email or chat.

We accept most International credit cards including Visa, Mastercard and American Express. Since most payments are on a recurring basis, you would need to enter the information of your preferred payment method in your online signup with us and provide a mandate for the charges. We use Stripe, a trusted and highly secure payment platform used globally.

You are buying 'X credits' that can be used against a certain quantum of hours of monthly support with your virtual assistant. While those credits are generally to be used with your normal VA, it could also be used for different kinds of tasks requiring specialized skills. Only tasks that require such specialized skills such as accounting, book keeping, web design, digital marketing, content creation or market research will be charged at a higher differential pricing (requires more credits per hour than for normal VA tasks) because they are handled by a team of specialists and not your regular VA. Our credits system allows usage of all our services across the spectrum with a single subscription plan, thus making it transparent and easy to use.

Yes, your membership can be used or shared by others who are approved by you. This means your entire family can use a single membership plan to handle different kinds of things for different members of your family. Similarly, a small business, startup or small office can utilise a single business plan that can be used by multiple approved members of your team. This makes life simple for you. A member who is less than 18 years of age cannot use our service, though.

Yes, we assure you the number of subscribed credits and the equivalent hours of support with your VA, each month. But your assistant would also be working with other clients. And in some cases, either because it is more efficient or for reasons of specific skills, certain tasks may also be handled by other members of the team. But, your primary VA will always be responsible for the quality of work that is assigned to him/her and he or she will get your job done.

A full time assistant would be alloted if you subcsribe to a P-160 plan per month. But even in that case, they may handle more than one client to optimise the time for you because your assistant may not be equipped to handle every kind of task. Some of it may require teamwork and some of it may require certain skills that your assistant may not be an expert at. Dedicated assistant services are a different category and it is generally not recommended to our clients, though we may provide it on request (custom pricing). The very strength of our service lies in making available a wide range of general administrative skills even as we insulate you from the risk of depending on one single person.

You are getting the benefit of a team with the ease of having to deal with only your primary VA who is an individual. So you are actually getting access to the entire GetFriday team through the individual assistant. That doesn't mean that your data and info is available to everyone. GetFriday follows a policy of providing access to information strictly on a need-to-know basis.

Yes, you could subscribe to two different plans for different purposes, and they could be anchored by different assistants, sometimes on two different time zones as well, as per your requirements.

A VA who is assigned to you is your single point of contact for all your tasks. The VA will be capable of handling all kinds of routine administrative tasks whether personal or business. But if there are tasks that require special skills like bookkeeping, web design, digital marketing, content writing then such tasks are sent to specialists who are part of GetFriday. They may not be part of the same team, but they will coordinate with your assistant and get the job done.

If there is enough ongoing work that only requires special skills then we will assign you directly to a specialist team within GetFriday.

You can get in touch with your assistant either through our toll free lines in US, UK and Australia and other modes. But if you need a dedicated phone line with GetFriday for incoming and outgoing calls for certain business purposes, we could organize that at a small monthly fee.

We do not specialise in cold calling services and we are not a pure play marketing services company. So we generally do not accept clients who come to us only for these services.

Of course, there are services which we may not be able to handle and we are quite open and transparent about it. For reasons other than skill or resource unavailability, we would politely decline tasks that are 1) Illegal, either in your country or ours 2) Unethical 3) Uncomfortable to our staff given the cultural context we work in. If we can't handle something, we will be honest with you.

Our teams are tagged to different time zones. So for instance, if you are from the US, then you will be tagged to a US time zone team (PST/EST). And all the members of that team will work to your calendar which means they will be available during your working days and will not be working on US holidays. However, for urgent tasks on holidays you could still use the services of our standby teams to send in work. We are available 24/7, though your assistant would only be available during your time zone on all business days.

Sure. You can find details about our referral policy here - Refer a Friend

GetFriday is a pioneer and one of the oldest organized VA service providers, having been in this business since 2005. Our service levels combined with flexibility and availability of different services under a single roof make us a very economical, but attractive proposition. Our unique system of secondary assistants backing up your primary one ensures continuity of service on sick days or even if an assistant quits. And of course, last but not the least you can be assured that your information and data is safe with us. We are an ISO 27001 certified company.