How it works
GetFriday can do any task for you, except those that require our physical presence like walking your dog or getting you your coffee. But rest assured, we could still organize someone else to do that for you. Look at the video below to understand more about the process of assigning tasks and getting your work done through GetFriday’s virtual assistants.
Send in your tasks
You can send in your tasks via email, chat, phone after you sign up.
Your assistant picks it up
Our CRM will automatically push your task request to your Personal Virtual Assistant.
Task worked on & completed
Your Virtual Assistant will either complete the task or coordinate with other teams to get it done and deliver back to you on time, while you relax.
Our Availability
Your GetFriday assistant will be available to handle your tasks during your business hours on all weekdays. However on request urgent tasks can be picked up even during the weekend by available staff and completed. Premium hourly rates shall apply.
GetFriday is available 24/7 with four shifts to best suit your working hours.
Far East shift
:
09:00 - 18:00 (AEST Time)
European shift
:
08:00 - 17:00 (British Summer Time)
EST shift
:
09:00 - 18:00 (Eastern Daylight Time)
PST shift
:
09:00 - 18:00 (Pacific Daylight Time)
- Each team is guided by a team lead that has an overview of all the work and is also the first person to talk to if you have anything to escalate.
- If a complaint is not resolved within a reasonable time frame, you can seek recourse by escalating the issue to our Quality Department who will get it resolved as per our escalation matrix.
- If the task involves skills that we don't have in-house, then the job will be outsourced to a empanelled specialist at extra premium charges after your approval.
Team Setup
When you hire a Virtual Personal Assistant with us, you not only get backup support but also have access to a team of resources and specialist skills through your VA. In effect, you are not just hiring a stand-alone assistant. Our team structure ensures knowledge retention and seamless transfer. You would never need to worry about being let down due to absenteeism or attrition.
This model ensures:
- Personal connect and regular updates from your Virtual PA
- Access to the skills of every member of the team
- Continuity if your Virtual PA is ill or unavailable
- No extra charges if your work is handled outside of business hours.Get billed as per your plan.
- Get work done during your business hours or even while you are asleep
- A team is available 24/7 to handle emergency tasks, even on weekends / holidays
When you sign up for a GetFriday membership, though you get assigned a VA you actually get a team
Security
Our website uses the Secure Sockets Layer (SSL) protocol for all transactions. Our database is encrypted and the password is not stored anywhere on any server. The servers sit on our secure network protected by firewalls and double passwords.
- All our office spaces are protected by an access card system that keeps track of all movements.
- All servers and file storage lie behind a further access point and are only accessible by certain key members of our tech and billing departments.
- At no point in time does your virtual assistant get access to your credit card information. Despite this, we can make online purchases on your behalf without any hindrance to you. This is possible through our Safe Access System.
- GetFriday uses a world-class customer relationship management system. Every email, task and time log is stamped with the user and tracked on this secure system.
- Your emails are automatically routed to your virtual assistant. The CRM has also been customized to allow your virtual assistant to track your tasks and the work being done by other virtual PAs for you.
Feel free to call us. We are available 24/7 for your support.
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