For online stores and marketplace sellers

Ecommerce Virtual Assistant for the Daily Running of Your Store

Once a store takes off, the owner usually ends up as customer service, stock controller and listings editor at once. A GetFriday assistant takes over those daily jobs in Shopify, Amazon Seller Central, WooCommerce or wherever you sell. AI drafts customer replies and product descriptions, and your assistant checks and sends them.

Get help with your store See the task list
Shopify, Amazon and WooCommerce
Cover for sales peaks
AI-drafted replies and listings
The problem

Growth brings more of everything

Order questions, returns and listing changes don't stop for a sale. When they pile up, it's customer trust and repeat orders that suffer first.

  • More orders means more "where's my parcel?" emails.
  • Returns and refunds wait until you have a spare hour.
  • A price change on your site doesn't make it to Amazon or Etsy.
  • Seasonal staff are hard to hire for six weeks of the year.
Ecommerce virtual assistant managing orders and product listings
How it works

A normal day for your ecommerce assistant

Your assistant follows your policies on refunds, replacements and discounts, and asks you about anything outside them. AI handles the first draft of the routine writing; your assistant makes sure it's right.

Morning

Overnight customer messages answered, with AI drafting the replies and your assistant checking each against the order before sending.

During the day

New products listed, with AI writing first-draft descriptions. Prices and stock updated across channels, returns processed.

End of day

A short note to you: low-stock items, unusual orders and anything that needs your decision.

Getting started

Up and running within a week

Most clients are handing over real work within the first few days. This is how it usually goes.

1

Tell us about your store

How you work, which tools you use, and the first jobs you'd like to hand over.

2

Meet your assistant

We match you with an assistant who has worked with online stores before, usually within one business day.

3

Start small

Your assistant shadows a few tasks first, learns how you like things done, then takes them over.

4

Change your hours when you need to

Add hours in busy months and drop back when things quieten down. No rehiring, no retraining.

What we handle for online stores

Order processing

Checking orders, passing them to your warehouse or 3PL and tracking them to delivery.

Inventory

Stock levels watched and reorder points flagged before you run out.

Product listings

New products uploaded, descriptions written and prices kept consistent across channels.

Customer service and returns

Enquiries answered, returns processed and order problems sorted.

Marketplace accounts

Amazon, Etsy and eBay storefronts kept current and within each marketplace's rules.

Email and social

Promotions scheduled, abandoned-cart emails set up and campaign results logged.

Your tools

We work in the tools you already use

Your assistant works in the storefront, helpdesk and marketing tools you already use.

Storefront

Shopify, WooCommerce or your store platform.

Customer support

Zendesk, Gorgias or your helpdesk.

Inventory and fulfilment

Your existing inventory and order management system.

Email and SMS

Klaviyo, Mailchimp or your marketing platform.

Who it's for

Support that fits how you sell

A side-hustle seller and a multi-channel brand need different things. This is how we usually help each.

Solo and side-hustle sellers

You're sourcing, packing and answering customers yourself, often around a day job.

Your assistant answers customers and updates listings, so the store keeps running when you're offline.

Growing D2C brands

Orders are growing faster than your small team can keep reply times down.

Your assistant handles support tickets and fulfilment issues, so growth doesn't hurt the customer experience.

Multi-channel sellers

Keeping listings, stock and messages in sync across your site and marketplaces is a constant juggle.

One assistant keeps your catalogue and customer replies consistent everywhere you sell.

What changes

What's different once you've handed it over

The list of tasks matters less than what stops landing on your desk.

Week one

Customer messages get answered the same day, even when you're busy. The returns pile starts to shrink.

First month

Listings match across every channel. You hear about low stock before it runs out, not after.

After that

You spend your time on products and growth. A busy sale weekend no longer means a backlog on Monday.

What store owners tell us

Genevieve HOOD
Genevieve HOOD

“I love working with Get Friday. My VA has helped my enormously to get my personal admin under control, making sure I don’t miss anything between my email and my calendar. I love getting my daily summary email from my VA, helping me stay on top of all the different parts of my life and also helping with purchases so that I don’t have to worry! I’m so grateful for how proactive he is, always open to feedback and thinking of reminders / questions that make my life easier. Getfriday has helped with my mental load and it has been a great experience so far.”

Same-Day

Typical reply time on customer messages

2005

The year GetFriday started

80+

Countries our clients work from

24/7

Team cover, even when your assistant is off

Questions store owners ask before starting

What sellers usually want to know first.

Client working with a GetFriday virtual assistant

Usually, yes. It depends on the assistant’s experience and what we offer, so check with us first that your platform and tasks are covered. When you give access, skip the main login and use role-based permissions if you can.

Product data entry. Catalog upkeep. Order admin, inventory record updates, customer communication support, online research, spreadsheets. That’s the usual list. Send us your requirements and we’ll confirm what we can take on. One rule: payments, refunds, account permissions and sensitive customer data all need clear authorization rules.

Sales, launches, holidays: that’s when work piles up. Remote support can soak up some of it, like catalog updates, order records and customer replies. Whether we have room depends on availability and your terms, so tell us early. Campaign dates, expected workload, coverage you need.

Yes. Titles, descriptions, specs, categories, images, stock records and the rest of the catalog details, depending on the platform and what we’ve agreed. Before anything goes live, check the claims, prices and availability. Is the listing accurate?

That depends on the provider, how they staff the work, and your engagement terms. So ask us before you start. What happens with planned leave, unexpected absences, urgent requests, handovers? You can help from your side too. Write down your recurring processes and keep shared task records, and work keeps moving when your usual assistant is out.

Some of it, maybe. Product research, content coordination, social media admin, website updates, organizing marketing data, depending on what we offer. But get clear on what you actually need. Hands-on admin? Creative work? Campaign strategy? Paid ads management? Each one takes different skills.

Customer and order data should only go through authorized systems with proper access controls. Our website mentions our ISO 27001 certification. Even so, confirm the data-handling arrangements for your engagement with us directly. Before you share access, get clear on confidentiality terms, permitted use, access permissions, and any privacy or contract requirements.

Spend less of your week answering "where's my order?"

Tell us about your store and we'll match you with an AI-enabled ecommerce assistant, usually within one business day.

Get started