For small hotels, inns and B&Bs

Hospitality Virtual Assistants for Happier Guests and Smoother Operations

In a small property, the person checking in a guest is often the same person answering the phone and replying to Booking.com. A GetFriday assistant takes the remote side of that job: enquiries, reservations, reviews and housekeeping schedules. AI drafts replies and review responses, and your assistant makes sure they sound like your property.

Talk to us about your property See the task list
Booking.com, Expedia and your PMS
Late-night and weekend cover
AI-drafted review replies
The problem

Guests won't wait for a reply

Travellers often book the first property that answers. When the same small team is greeting guests, cleaning rooms and answering email, something has to wait.

  • Availability questions come in faster than a small team can answer them.
  • Emails, calls and OTA messages pull staff away from guests at reception.
  • Reviews sit unanswered and your ranking on booking sites slips.
  • Round-the-clock reception staff cost more than most small properties can carry.
Hospitality virtual assistant handling guest reservations and reviews
How it works

How we fit around your team

Your team looks after guests in person. Your assistant handles everything that can be done from a screen, with AI speeding up the writing.

Before arrival

Booking questions answered, reservations confirmed and special requests passed to your team.

During the stay

Guest messages handled, local recommendations sent and housekeeping kept up to date.

After check-out, with AI

AI drafts a reply to every new review. Your assistant edits it to sound like you, posts it and summarises feedback for you each week.

Getting started

Up and running within a week

Most clients are handing over real work within the first few days. This is how it usually goes.

1

Tell us about your property

How you work, which tools you use, and the first jobs you'd like to hand over.

2

Meet your assistant

We match you with an assistant who has worked with small hotels and B&Bs before, usually within one business day.

3

Start small

Your assistant shadows a few tasks first, learns how you like things done, then takes them over.

4

Change your hours when you need to

Add hours in busy months and drop back when things quieten down. No rehiring, no retraining.

What we handle for hotels and B&Bs

Reservations

Bookings confirmed and availability kept in sync across your channels.

Guest enquiries

Questions answered by email, phone and OTA messaging.

Reviews

Reviews tracked across sites and replied to in your voice.

Concierge requests

Restaurant bookings, transfers and local tips arranged for guests.

Housekeeping schedule

Room turnovers planned around check-outs and early arrivals.

Offers and packages

Seasonal deals set up and promoted across your booking channels.

Your tools

We work in the tools you already use

Your assistant works in your property management system and booking channels.

Property management

Cloudbeds, Little Hotelier or your PMS.

Booking channels

Booking.com, Expedia and Airbnb extranets.

Reviews

Google, TripAdvisor and OTA review pages.

Guest messaging

Email, phone and WhatsApp.

Who it's for

Support that fits your property

A five-room B&B and a forty-room hotel need different things. This is how we usually help each.

B&Bs and guesthouses

You're the owner, the host and the reservations team.

Your assistant handles enquiries and bookings, so you can be with the guests who are already there.

Boutique hotels

Reception is busy at check-in time, which is when the emails pile up.

Your assistant covers the inbox and OTA messages while your team looks after arrivals.

Small hotel groups

Several properties means several inboxes and review pages.

One assistant keeps reservations and reviews consistent across all of them.

What changes

What's different once you've handed it over

The list of tasks matters less than what stops pulling your team away from guests.

Week one

Every enquiry gets a quick reply, even at check-in time. The review backlog starts to clear.

First month

Availability matches across every channel. Guests arrive with their requests already sorted.

After that

Your team spends its time with guests. Peak season no longer means an overflowing inbox.

What hoteliers tell us

KK Siapno
KK Siapno

“Get Friday has been a great asset. They do everything and anything, are very responsive, and very professional. Highly recommend if you’re looking to outsource a part of your life.”

Quick

Replies to guest enquiries, day and night

2005

The year GetFriday started

80+

Countries our clients work from

24/7

Team cover, even when your assistant is off

Questions owners ask before starting

What small property owners usually want to know first.

Client working with a GetFriday virtual assistant

Depending on availability, we can take on guest communication, booking admin, data entry, scheduling and record keeping. That keeps daily operations moving and frees up time for the core of the business. We’ll agree on tasks based on how you operate, whether that’s a hotel, a guesthouse or vacation rentals.

Reservation records, guest enquiries, booking information, guest reviews, documents and routine communication are what we’d typically handle. What we take on depends on our services, your needs and the systems you use. On-site guest services and emergencies need local arrangements.

Yes. Holidays, local events and peak travel season all bring more admin. We can help with extra enquiries, booking record updates and guest communication, and keep your business information current. More hours or coverage depends on availability and your service arrangement, so tell us about seasonal needs early.

We may be able to, depending on availability. That would be ongoing admin like maintaining records, organizing documents, coordinating routine communication, updating business information and managing follow-ups, shaped around your needs and service arrangement.

We may be able to help with routine guest communication, coordinating enquiries, follow-ups and keeping communication records. Replies follow the guidelines you give us, so they stay consistent and accurate. Agree in advance on the channels, response expectations, and how booking changes and special requests are handled.

Possibly. Across several properties or locations, we can help maintain property information, organize booking records, coordinate enquiries and track follow-ups. It depends on the workload, the systems, access permissions and agreed service hours. We’ll look at what you need and confirm the right setup.

It may be possible, depending on the assistant’s experience, the tools involved and the access you provide. Confirm we can work with your specific platforms before onboarding. Before the assistant touches reservations, guest records or property information, spell out which actions are allowed, what the account permissions are and how changes get checked.

Answer every guest, even when reception is busy

Tell us about your property and we'll match you with an AI-enabled assistant, usually within one business day.

Get started