For Airbnb hosts and short-term rental managers

Vacation Rental Management Services for Airbnb, Vrbo and Booking.com Hosts

Guests message at midnight, cleaners cancel on changeover day, and every platform shows a slightly different calendar. A GetFriday assistant handles guest messages, bookings and turnovers across Airbnb, VRBO and Booking.com. AI drafts quick answers to common questions, and your assistant makes sure each one fits the guest.

Get help with your rentals See the task list
Airbnb, VRBO and Booking.com
Guest messaging around the clock
AI-drafted guest replies
The problem

Hosting doesn't keep office hours

Guests expect a reply in minutes, at any hour. Platforms reward hosts who answer quickly, and a slow reply can cost you the booking or the review.

  • Guest questions arrive at all hours, and slow replies hurt your response rate.
  • Cleaners and turnovers need rearranging every time a booking changes.
  • Calendars and prices drift apart across platforms.
  • Doing it all yourself stops working somewhere around the third property.
Vacation rental virtual assistant managing guest messages and bookings
How it works

From booking to review

Your assistant uses your house rules and saved replies, and asks you about anything unusual. AI speeds up the messaging; your assistant keeps it personal.

Booking, with AI

AI drafts answers to enquiries from your house manual. Your assistant checks each one, confirms the reservation and sends check-in details at the right time.

Turnover

Cleaners scheduled around each check-out, and maintenance issues logged and booked.

After the stay

Review requested, feedback passed on and calendars checked for the next guest.

Getting started

Up and running within a week

Most clients are handing over real work within the first few days. This is how it usually goes.

1

Tell us about your rentals

How you work, which tools you use, and the first jobs you'd like to hand over.

2

Meet your assistant

We match you with an assistant who has worked with vacation rental hosts before, usually within one business day.

3

Start small

Your assistant shadows a few tasks first, learns how you like things done, then takes them over.

4

Change your hours when you need to

Add hours in busy months and drop back when things quieten down. No rehiring, no retraining.

What we handle for hosts

Guest messaging

Questions answered before, during and after each stay.

Bookings and calendars

Reservations and availability kept in sync across Airbnb, VRBO and Booking.com.

Cleaning and turnovers

Cleaners and maintenance booked between guests.

Reviews

Reviews requested and guest feedback followed up.

Listings and pricing

Rates adjusted and listing details refreshed to keep up with the market.

Maintenance

Problems logged and contractors arranged to fix them.

Your tools

We work in the tools you already use

Your assistant works across your booking platforms and channel manager.

Booking platforms

Airbnb, VRBO and Booking.com dashboards.

Channel manager

Hostaway, Guesty, Lodgify or whatever you use.

Cleaning

Turno, Breezeway or your cleaners' WhatsApp group.

Pricing

PriceLabs, Wheelhouse or your own rate sheet.

Who it's for

Support that fits how you host

A host with one property and a management company need different things. This is how we usually help each.

Individual hosts

You're answering guests from your day job and your phone never goes quiet.

Your assistant takes the messages, so you only hear about what needs you.

Multi-property hosts

Several listings means several calendars, cleaners and sets of guests at once.

One assistant keeps every property's bookings, turnovers and messages in order.

Rental management companies

Owners expect reports and guests expect instant replies.

Your assistant covers guest messaging around the clock and prepares owner updates.

What changes

What's different once you've handed it over

The list of tasks matters less than what stops buzzing on your phone.

Week one

Guest messages get quick replies, day and night. Your response rate starts to climb.

First month

Turnovers run to schedule even when bookings change. Calendars match across every platform.

After that

You can add properties without adding hours. Your evenings are your own again.

What hosts tell us

Client avatar
Maya R., Multi-Property Host

“My assistant answers guest messages within minutes and keeps every calendar synced. My response rate—and my reviews—have never been better.”

Quick

Replies to guest messages, day and night

2005

The year GetFriday started

80+

Countries our clients work from

24/7

Team cover, even when your assistant is off

Questions hosts ask before starting

What hosts and rental managers usually want to know first.

Client working with a GetFriday virtual assistant

Yes. Hostaway, Guesty, Lodgify and others, as well as the Airbnb, VRBO and Booking.com dashboards.

Your assistant follows the plan you've agreed, whether that's walking them through a fix, calling your local contact or waking you up.

Yes. We start from your saved replies and house manual, and your assistant edits every AI draft to match your tone.

Yes. Add hours as your portfolio grows, with a backup assistant who knows your properties.

GetFriday is ISO 27001 certified. Your assistant only accesses the platforms you share.

AI drafts replies to common guest questions using your house rules and listing details, and suggests updates to listing copy. Your assistant checks every reply against the booking before sending, and handles anything unusual personally.

You pay for the hours you use. There's no fixed monthly minimum hidden in a long contract, and you can change your hours as your workload changes.

No. Most clients start with a small block of hours to see how it goes, then add more once they know what they want to hand over.

A backup assistant who already knows your account steps in, so the work doesn't stop.

Get your evenings back

Tell us about your rentals and we'll match you with an AI-enabled assistant, usually within one business day.

Get started