Less Admin, More Patient Care with Healthcare Virtual Assistant
The phones ring during appointments, insurance checks wait until lunch, and claims pile up by Friday. A GetFriday assistant works remotely on scheduling, verification and billing follow-up, using AI to draft routine letters and sort incoming messages, so your in-office team can look after the patients in front of them.
Admin keeps pulling staff away from patients
Scheduling, intake forms and insurance paperwork take real staff time, and it usually comes out of the time meant for patients. No single task is the problem. It's the constant interruptions that add up.
- Reminder calls and rescheduling take hours every day.
- Insurance verification and prior authorisations stall between portals and phone queues.
- Claim denials sit unworked until someone has time.
- Another front-desk hire is expensive, and patient volume varies week to week.
How remote admin support works for a practice
Your assistant works in your practice management system and EHR with the access you set. AI helps with the admin, never with clinical decisions, and every message is checked by your assistant before it goes out.
Scheduling
Appointments booked and confirmed, reminders sent and cancellations filled from your waitlist.
Insurance and billing
Coverage verified before visits, authorisations requested and denied claims followed up.
AI-assisted admin
AI sorts incoming patient messages by type and urgency and drafts routine letters. Your assistant checks each one, and anything clinical goes straight to your staff.
Up and running within a week
Most clients are handing over real work within the first few days. This is how it usually goes.
Tell us about your practice
How you work, which tools you use, and the first jobs you'd like to hand over.
Meet your assistant
We match you with an assistant who has worked with medical and dental practices before, usually within one business day.
Start small
Your assistant shadows a few tasks first, learns how you like things done, then takes them over.
Change your hours when you need to
Add hours in busy months and drop back when things quieten down. No rehiring, no retraining.
We work in the tools you already use
Your assistant works in the scheduling, records and billing systems your practice already uses.
Scheduling
Your current patient scheduling system or portal.
Intake and records
Your existing intake forms and records workflow.
Insurance and billing
Your billing platform and verification process.
Patient communication
Phone, email or patient portal messaging.
A note on scope: Your assistant handles admin only. They aren't medical professionals and don't give clinical advice, diagnoses or treatment recommendations. All patient care decisions stay with your licensed providers.
Support that fits how your practice is set up
A solo practitioner and a multi-provider clinic need different things. This is how we usually help each.
Solo practitioners
You're the provider, the scheduler and the billing department, and patient time keeps shrinking.
Your assistant takes on scheduling and insurance admin, so more of your day goes on patients.
Clinics and group practices
Scheduling and intake across several providers needs more front-office time than you have.
One shared assistant keeps scheduling and patient communication consistent across the practice.
Specialty practices
Referrals and pre-authorisations add admin steps that eat into clinical time.
Your assistant handles referral and authorisation paperwork, so your clinical staff don't have to.
What's different once you've handed it over
The list of tasks matters less than what stops landing on your front desk.
Reminders and rescheduling happen without front-desk staff leaving patients. Intake paperwork is ready before patients arrive.
Insurance checks and billing follow-up run on a schedule instead of piling up. Patients hear back promptly, whoever is busy.
Your staff spend more time with patients and less on paperwork. Seeing more patients no longer means more admin strain.
What practices tell us
GetFriday client
“Super smart, super helpful, my life is easier now. Thanks, Greeshma!!”
Same-Day
Typical reply time on patient enquiries
2005
The year GetFriday started
80+
Countries our clients work from
24/7
Team cover, even when your assistant is off
Questions practice managers ask before starting
What practices usually want to know first.
How a remote assistant took the admin off a busy psychiatrist's desk
One of our clients runs a practice focused on adult ADHD and psychiatric care. Admin was eating into his day, and one Get Friday assistant now deals with most of it.
1. The Client Challenge
Every day, the client had a stack of little jobs that couldn’t be skipped. Med checks had to be verified. Patient subscriptions had to be confirmed. Appointments needed booking, and new patients needed enrolling. Nearly all of it was tracked by hand.
Marketing was a second pile. Blogs, Google Ads and patient faxes took hours he didn’t have to spare, which meant content only appeared in the odd burst.
2. Our Approach
Step 1: Understanding the need.
Greeshma, his remote executive secretary, began by asking what had to be checked each day and what he most wanted to hand off.
Step 2: Designing the solution.
Together they settled on one routine. Patient details, subscriptions and appointments get reviewed in the same order every time. Stripe covers payments, RXNT covers scheduling, and ChatGPT gives her a first draft of the ADHD content to work from.
Step 3: Putting it into practice.
Greeshma runs through the routine daily. Records stay tidy, content goes out on a regular schedule, and patient updates and follow-ups are all kept in a single place, so nothing falls through.
3. What We Delivered
- Med checks and subscriptions verified in Stripe
- Appointments managed in RXNT
- New patient enrolment
- Blogs, Google Ads and campaign content
- Patient faxes sent, with records kept accurate
4. The Results
| Metric | Before | After | Change |
|---|---|---|---|
| Verification | Manual tracking | Structured checks | More accurate |
| Scheduling | Coordinated by hand | Managed in RXNT | Fewer errors |
| Content | Time-heavy, patchy | Regular flow | Faster, steady |
Give your front desk some breathing room
Tell us how your practice runs and we'll match you with an AI-enabled assistant, usually within one business day.
Get started